Frequently asked questions.

The short version. Anything else, the contact page reaches us directly.

Trade accounts

Who can open a trade account?

Verified businesses — retailers, wholesalers and distributors. We just need your company registration and a VAT or tax number.

Fill in our quick application form and we’ll verify your details, usually within one working day. Once you’re approved you get login access to live pricing and can order or request a bulk quote.

Shipping & freight

Pricing

Why aren't prices on the site?

We keep trade pricing behind an account to protect our brands — published wholesale prices get compared against retail and undercut the market. Your price also depends on the quantities you’re buying, so once you’re approved we quote you directly.

Shipping & freight

How does shipping work?

We cover whatever you require — air, sea or road, anywhere you need it — passed through at cost, with no markup on freight.

Payment

What are your payment terms?

Bank transfer or card via Stripe. New accounts trade pro-forma or against trade references; NET-30 unlocks on approved accounts with a trading history.

Still have a question?

We answer trade enquiries within one working day.